Refund Policy
Refund Policy Including Solar Security Cameras. (Winter) Our Solar Security Cameras have been tested with 18650-68000mAh batteries in sunshine for a minimum of 6 hours per day in a 24Hr Cycles then taken out of sunshine and placed in shade for the remainder of the 24hr cycle. The solar camera will receive charge in cloudy and inclement weather your camera has 4 charge bars 1/4 1/2 3/4 full in cloudy and inclement weather your camera will only charge 25% of 1 bar This testing is on going through the different seasons. For further information please contact us on our secured web site www.ledlightsdownunder.com.au For returns To be considered your Solar Camera must be in good Sunshine for at least 6 hours per day in winter.
Our Return Fund Policy for Solar Cameras last 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange how ever you are able to connect us to your camera while it is connected to your wifi and we can assist you. If you decide to take up the Ariel Plan we can't offer you a refund in the 30 day period after purchase.
The Ariel Plan If you choose to be part of our Ariel Plan where after you connect the camera to your wifi. We connect to your camera with your assistant for the first 30 days from the day of purchase and we fine tune the settings for you free, at the end of 30 days we hand the camera over to you. If you wish to be a part of our 12 month maintenance program which is 150.00 per year paid in advance which includes all maintenance visits free, includes supply of free 18650-6800mAh Batteries and SDTF 32GB card failure if required during the 12 months. your camera must be within 50klm radius of Caboolture Queensland 4510 for us to do the services, if your camera is out side the 50Klm Radius we send the batteries and SDTF cards to you if they fail Free We also request you send the failed ones back to us at your expense Customer Signed.................................................................................................
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N/A With Ariel Plan To be eligible for a return, your item must be in the same packaging in good condition that you received it.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer doing this will VOID REFUND POLICY
There are certain situations where only partial refunds are granted(if applicable)Book with obvious signs of use CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at mergesolutions.mail.com
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at mergesolutions.mail.com and send your item to: Unit 5 Number 18 Granger Street Caboolture QLD 4510, Australia.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
if the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to:18 Granger Street Caboolture 4510.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
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